QPOGO Returns & Warranty

QPOGO Returns & Warranty Policy

Thank you for shopping with QPOGO. We aim to provide high-quality kitchen and homeware products for both retail and wholesale customers. Your satisfaction is important to us, and our returns and warranty policy is designed to give you peace of mind.

1. Returns Policy (Retail Customers)

You have the right to return any product within 14 calendar days of receiving your order, in line with the Consumer Contracts Regulations 2013.

Eligibility for Returns:

  • Items must be unused, in their original packaging, and in a resalable condition.

  • You must notify us of your intention to return within 14 days of receiving the goods.

  • Items must be returned to us within 14 days of notifying us.

  • Certain items (e.g., perishable goods, personalised items, or hygiene-sensitive products like opened kitchen tools) may be non-returnable unless faulty.

How to Return:

  • Email our customer support at [your email address] with your order number and reason for return.

  • We will provide return instructions and the return address.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds:

  • Refunds will be processed within 14 days of us receiving the returned goods.

  • Refunds will include the cost of standard delivery (if applicable) but not any upgraded shipping costs.

2. Returns Policy (Wholesale Customers)

Due to the nature of wholesale transactions, returns are handled on a case-by-case basis.

Wholesale Return Conditions:

  • Defective or damaged goods must be reported within 7 days of receipt with photographic evidence.

  • Returns must be authorised by us in writing before sending anything back.

  • No returns will be accepted without prior approval.

  • A restocking fee may apply for non-defective returned items.

3. Warranty Policy

All QPOGO products come with a standard 12-month warranty against manufacturing defects from the date of purchase.

What the Warranty Covers:

  • Manufacturing defects in materials or workmanship.

  • Faulty components not caused by wear and tear, misuse, or accidental damage.

What the Warranty Does Not Cover:

  • Damage caused by misuse, neglect, improper care, or modification.

  • Cosmetic damage (e.g., scratches, dents) that does not affect functionality.

  • General wear and tear over time.

How to Make a Warranty Claim:

  • Contact us at [your email address] with your order number, a description of the issue, and photos or videos showing the defect.

  • We may offer a repair, replacement, or refund at our discretion.

4. Faulty Goods (Retail & Wholesale)

Under the Consumer Rights Act 2015, you are entitled to a refund, replacement, or repair if goods are:

  • Faulty or not as described,

  • Not fit for purpose,

  • Not of satisfactory quality.

You must notify us within 30 days to claim a full refund. After 30 days, we may offer a repair or replacement in accordance with the law.

Contact Us

If you have any questions about returns or warranties, please contact our team:

📧 Email: [your email address]
📞 Phone: [optional]
📦 Return Address: [insert return address here]

QPOGO reserves the right to amend this policy at any time to reflect changes in law or business practice.